How to Create Conditional Logic in Automation Workflows
Add if/then logic to your automations in Local Business Pro so different conditions trigger different actions.
Quick Answer: In the Flow Builder, add a Condition step between your trigger and actions. Configure the condition (e.g., 'If service type equals Emergency'), then connect different actions to the Yes and No branches.
What Conditional Logic Does
Conditional logic lets your automation make decisions. Instead of always doing the same thing, it can check conditions and take different actions based on the situation.
Step-by-Step Guide
- Open an automation in the Flow Builder
- After your trigger, add a Condition step
- Configure the condition: select a variable to check
- Set the comparison (equals, contains, greater than, etc.)
- Enter the value to compare against
- Connect the Yes path to actions for when condition is true
- Connect the No path to actions for when condition is false
- Add additional conditions for more complex logic
- Save your automation
Example: Emergency vs Regular Calls
Trigger: When call is completed
Condition: If 'urgency' equals 'emergency'
Yes: Send immediate SMS to on-call tech
No: Add to normal follow-up queue
Frequently Asked Questions
Q: Can I have multiple conditions in a row?
A: Yes, you can chain conditions to create complex decision trees.
Q: What if I leave one path empty?
A: If a condition path has no actions, the automation simply ends for that branch.
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Last updated: February 1, 2025