TroubleshootingBeginner4 min read

Website Chat Widget Not Loading - How to Fix

Fix website chat widget issues in Local Business Pro when the chat bubble doesn't appear on your website.

Quick Answer: Chat widget not loading is usually caused by incorrect embed code placement, conflicts with other scripts, or browser caching. Verify the code is before the closing tag and clear your cache.

Common Causes

Wrong code placement - Embed code not in the correct location
Script conflicts - Other JavaScript interfering with the widget
Browser cache - Old version cached in your browser
Ad blockers - Browser extensions blocking the widget
Incomplete code - Code not fully copied

Step-by-Step Fix

Navigate to Connect > Website Chat
Click Copy to get a fresh copy of the embed code
Paste the code in your website just before the closing tag
Save and publish your website changes
Clear your browser cache (Ctrl+Shift+Delete)
Disable any ad blockers temporarily
Refresh your website to see the chat widget
Try in an incognito/private browser window

Frequently Asked Questions

Q: The widget works on some pages but not others?
A: Ensure the embed code is included on every page where you want the chat widget. Some website builders require adding it to a site-wide footer or template.

Q: Can I test before publishing?
A: Yes, use your website's preview mode. The widget should appear there if correctly installed.

Tags:

website-chatwidgetnot-loadingtroubleshootingembed

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