How to Port Your Existing Business Number to Local Business Pro
Transfer your current business phone number to Local Business Pro. Step-by-step porting process, timelines, and what to expect.
Quick Answer: To port your number, contact Local Business Pro support with your current carrier account information. The process takes 2-4 weeks. Your number will work with your AI receptionist once complete, and you'll keep your existing business number.
What You'll Learn
This guide explains how to transfer (port) your existing business phone number to Local Business Pro so you can use it with your AI receptionist.
What You'll Need
- Your current phone carrier account number
- The PIN or password for your carrier account
- A recent bill from your current carrier
- Authorization as the account holder
- The phone number(s) you want to port
Step-by-Step Process
- Contact Support: Reach out to Local Business Pro support to initiate porting
- Provide Information: Submit your carrier account details and authorization
- Letter of Authorization: Sign the LOA (Letter of Authorization) we provide
- Verification: We verify the information with your current carrier
- Port Processing: The port request is submitted (takes 2-4 weeks)
- Completion: You'll be notified when the port is complete
- Testing: Test your number to confirm it's working
Timeline Expectations
| Phase | Duration |
|---|---|
| Initial submission | 1-2 business days |
| Carrier verification | 3-5 business days |
| Port processing | 7-14 business days |
| Testing and confirmation | 1 business day |
| Total | 2-4 weeks |
During the Porting Process
- Keep service active: Don't cancel your current carrier until the port is complete
- Maintain payment: Continue paying your current carrier to avoid disconnection
- Set up forwarding now: You can forward calls to your AI number while waiting
- Test periodically: We'll keep you updated, but you can test the number too
Frequently Asked Questions
Q: Will I lose service during the port?
A: There may be a brief period (minutes to an hour) during the final switch. We'll notify you in advance.
Q: Can I port a toll-free number?
A: Contact support to discuss toll-free number porting availability.
Q: What if my port is rejected?
A: Common reasons include incorrect account info or outstanding balance. We'll work with you to resolve and resubmit.
Q: Can I port multiple numbers?
A: Yes, multiple numbers can be ported. Contact support for multi-line porting.
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Last updated: February 1, 2025