AI Extraction Not Working? Confidence Threshold Troubleshooting
Fix AI data extraction issues in Local Business Pro by adjusting confidence thresholds and extraction instructions.
Quick Answer: If AI isn't extracting data from calls, check that AI Extraction is enabled on the field, review your extraction instructions for clarity, and consider lowering the confidence threshold from 80% to 60%.
Step-by-Step Troubleshooting
- Navigate to Settings > Records & Templates
- Go to Custom Fields tab
- Find the field that should be extracting
- Verify AI Extraction is toggled ON
- Review the extraction instructions
- Check the confidence threshold (try lowering to 60-70%)
- Make sure the instructions are specific and clear
- Test with a new call mentioning the information
Writing Better Instructions
- Bad: 'Get the vehicle year'
- Good: 'Extract the 4-digit year when the customer mentions their vehicle model year, such as 2019 Honda'
- Include examples of what to listen for
- Specify format (e.g., 'as a number without commas')
Frequently Asked Questions
Q: What confidence threshold should I use?
A: Start at 80%. Lower to 60-70% if extraction isn't capturing data. Higher means fewer but more accurate extractions.
Q: How do I know if extraction worked?
A: Check the conversation detail for 'Extracted Information' section.
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Last updated: February 1, 2025