How to Customize the Review Collection Experience
Customize how customers submit reviews in Local Business Pro, including rating scales, follow-up questions, and redirects.
Quick Answer: Go to Account > Reviews, click Configure on the Review Experience Builder, customize the flow including branching logic and follow-up questions, then save.
What You Can Customize
- Rating scale and format
- Follow-up questions after rating
- Redirect destinations based on rating
- Thank-you messages
- Video testimonial option
Configuring the Experience
- Navigate to Account > Reviews
- Find the Review Experience Builder card
- Click Configure
- A drawer opens with customization options
- Set up your rating scale preferences
- Configure branching logic (what happens after each rating level)
- Add follow-up questions if desired
- Customize thank-you messages
- Click Save to apply changes
Frequently Asked Questions
Q: What is branching logic?
A: Branching logic routes customers to different destinations based on their rating. For example, high ratings can redirect to Google Reviews, while low ratings go to a private feedback form.
Q: Can I enable video testimonials?
A: Yes, you can enable video recording in the review flow so customers can record video feedback.
Bizzy Can Do This For You
Instead of doing this manually, just tell Bizzy:
"Help me customize my review flow"Or navigate to: Account > Reviews
Tags:
Was this article helpful?
Related Articles
How to Share Your Review Collection Link with Customers
Share your Local Business Pro review link with customers to collect feedback via email, text, or in-person.
Step-by-Step: Downloading and Using Review QR Codes
Download your Local Business Pro review QR code for print materials, business cards, and vehicle decals.
How to View and Use Video Testimonials
View and leverage video testimonials from customers in Local Business Pro for marketing and trust-building.
Last updated: February 1, 2025