AI Conversations Not Showing in List - How to Fix
Troubleshoot missing AI conversations in Local Business Pro by checking filters, date ranges, and sync status.
Quick Answer: If conversations aren't appearing, check that you haven't applied filters that hide them. Clear all filters, expand the date range, and refresh the page.
The Problem
You know calls or chats happened, but they're not showing up in your AI Conversations list. This is usually a filter issue, not missing data.
Step-by-Step Fix
- Navigate to Conversations > List
- Clear all filters - click the X on any active filter chips
- Reset the date range to include the time period you're looking for
- Make sure both Inbound and Outbound are selected (or neither)
- Clear the search box if you have text in it
- Refresh the page to reload data
- Check if conversations now appear
Common Causes
- Date range too narrow: Conversations from outside the range are hidden
- Status filter applied: Only showing specific statuses
- Source filter: Only showing calls OR chats, not both
- Search filter: Text in search box is filtering results
- Recent conversation: May take a moment to appear after a call ends
Frequently Asked Questions
Q: How long does it take for a conversation to appear?
A: Usually within a minute of the call or chat ending. Refresh if you don't see it.
Q: Are deleted conversations recoverable?
A: Conversations can be marked as spam but aren't typically deleted. Check your spam list.
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Last updated: February 1, 2025