How-To GuideBeginner6 min read

Setup Multilingual AI Support (9 Languages) - Complete Guide

Enable your AI receptionist to speak up to 9 languages including Spanish, French, and Mandarin. Complete setup guide for multilingual support.

Quick Answer: Enable multilingual support by going to AI Logic > Receptionist > Languages, clicking the + button, and selecting the languages you need. Your AI will automatically detect and respond in the caller's language.

What You'll Learn

This guide shows you how to configure your AI receptionist to communicate in multiple languages, helping you serve diverse customer bases without additional staff.

Step-by-Step Setup

Navigate to AI Logic > Receptionist
Find the Languages section
Click the + button next to Languages
A slideout will open showing available languages
Select the languages your business needs to support
Drag languages to reorder by priority (most common language first)
English is always included and cannot be removed
Click Save Changes

Available Languages

English (always included)
Spanish
French
German
Italian
Portuguese
Mandarin Chinese
Japanese
Korean

How Automatic Language Detection Works

Your AI receptionist automatically detects the language a caller is speaking and responds in that same language. Here's how it works:

Caller begins speaking in any enabled language
AI detects the language within the first few words
AI switches to that language for the entire conversation
All your configured FAQs, business info, and scripts are automatically translated
If the caller switches languages, the AI can follow

Best Practices for Multilingual Setup

Order by frequency: Put your most commonly used languages first in the priority list
Match your market: Only enable languages your team can actually support for follow-ups
Test each language: Make test calls in each enabled language to verify quality
Consider callbacks: Ensure someone on your team can call back in each enabled language
Update FAQs: Your AI translates FAQs automatically, but review for accuracy in key languages

Frequently Asked Questions

Q: Does the AI translate my business information automatically?
A: Yes, your AI automatically translates FAQs, business information, and responses into the detected language.

Q: Can I have different greetings for different languages?
A: The AI adapts your greeting style to each language automatically while maintaining your configured tone and personality.

Q: What if a caller speaks a language I haven't enabled?
A: The AI will respond in English (or your primary language) and politely try to communicate with the caller.

Q: Is there an additional cost for multilingual support?
A: No, multilingual support is included with all Local Business Pro subscriptions at no extra charge.