Automation Actions Failing? Common Causes and Solutions
Troubleshoot failed automation actions in Local Business Pro by checking configurations and permissions.
Quick Answer: If automation actions are failing, check for configuration errors in the Flow Builder, verify any required fields are filled, and ensure connected services (like SMS) are properly set up.
The Problem
Your automation triggers correctly but the actions don't complete. Notifications aren't sent, data isn't updated, or the workflow stops partway through.
Step-by-Step Troubleshooting
- Navigate to AI Logic > Agent Automations
- Open the failing automation in the Flow Builder
- Look for red error indicators on any steps
- Click each action to review its configuration
- Verify all required fields are filled correctly
- For SMS actions, check that A2P registration is complete
- For email actions, verify the email address format
- Save the automation after making fixes
- Test by triggering the automation again
Common Causes
- Missing required field: A required configuration is blank
- Invalid phone/email: Format is incorrect
- SMS not enabled: A2P registration incomplete
- Variable not found: Using a variable that doesn't exist
- Permission issue: Action requires access that's not configured
Frequently Asked Questions
Q: How do I know which action is failing?
A: Open the Flow Builder and look for red indicators on specific steps. These show where errors occur.
Q: Does one failing action stop the rest?
A: Typically yes - actions run in sequence and a failure can stop subsequent actions.
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Last updated: February 1, 2025