TroubleshootingIntermediate4 min read

Why Is My Automation Sending Duplicate Notifications?

Fix duplicate notifications and messages from automations in Local Business Pro by checking triggers and conditions.

Quick Answer: Duplicate notifications usually occur when multiple automations trigger on the same event, or when an automation's conditions are too broad. Review your automations in AI Logic > Agent Automations to find overlaps.

The Problem

Customers or team members are receiving the same notification multiple times. This creates confusion and looks unprofessional.

Step-by-Step Fix

Navigate to AI Logic > Agent Automations
Look for multiple automations with similar triggers
Open each one to review the trigger conditions
Check if automations have overlapping triggers (e.g., both trigger on 'appointment created')
Either disable redundant automations or add conditions to make them mutually exclusive
Save changes

Common Causes

Multiple automations with same trigger: Two automations both send notifications on appointment creation
Automation without conditions: Triggers on all events instead of specific ones
Template duplicated: You copied an automation and both are now active
Event fires multiple times: The underlying event is triggering more than once

Frequently Asked Questions

Q: How do I add conditions to prevent duplicates?
A: In the Flow Builder, add conditional logic that checks specific criteria before sending notifications.

Q: Should I delete old automations?
A: Disable them first to test. Only delete once you're sure they're not needed.

Tags:

duplicatenotificationsautomationtroubleshootingmessages

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