How to Review Refund History
Track refunds in Local Business Pro to monitor money returned to customers and ensure all refunds were authorized.
Quick Answer: Filter transactions by Status: Refunded to see all refunds processed. Review each refund to verify it was authorized and understand the reason.
Viewing Refunds
- Navigate to Payments > Transactions
- Set the Status filter to Refunded
- Review the Refunded stats card for total amount
- Scan the list to see all refund transactions
- Click on any refund to see details and reason
Refund Best Practices
- Document the reason for every refund
- Verify refunds were properly authorized
- Track refunds as a percentage of total sales
- Investigate patterns if refund rate is high
Frequently Asked Questions
Q: What's a normal refund rate?
A: Less than 1-2% of total transactions is typical. Higher rates may indicate service quality issues or unclear policies.
Q: How long do refunds take to reach customers?
A: Credit card refunds typically take 5-10 business days to appear on customer statements.
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Last updated: February 1, 2025