Team Member Not Receiving Invite Email - How to Fix
Fix issues when team members don't receive their Local Business Pro invitation email to join your account.
Quick Answer: Invitation emails may go to spam, be blocked by corporate filters, or have a typo in the email address. Check spam folders, verify the email address, and resend if needed.
Common Causes
- Spam filter - Email went to spam or junk folder
- Corporate email - Company firewall blocking external emails
- Typo in email - Address entered incorrectly
- Full mailbox - Recipient's inbox is at capacity
Step-by-Step Fix
- Ask them to check their spam/junk folder
- Verify the email address you entered is correct
- Navigate to Account > Team
- Find the pending invitation
- Resend the invitation
- Ask them to whitelist emails from Local Business Pro
- If using corporate email, try a personal email address
Frequently Asked Questions
Q: How many times can I resend an invitation?
A: You can resend invitations multiple times. Each new send invalidates previous invitation links.
Q: What if they still can't receive it?
A: Try a different email address, or contact support for alternative invitation methods.
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Last updated: February 1, 2025