Inbox Not Showing Recent Calls? Check These Settings
Fix inbox issues when recent calls don't appear in Local Business Pro conversation history.
Quick Answer: Calls appear in the inbox shortly after they end. If calls aren't showing, check for sync delays, verify the contact exists, and ensure calls are routing to your AI receptionist.
Common Causes
- Sync delay - Allow a few minutes after the call ends
- Call routing - Calls may not be reaching your AI receptionist
- Contact not created - Very short calls may not create contacts
- Filter active - Inbox filter hiding the conversation
- Different number - Contact called from a different phone number
Step-by-Step Fix
- Wait 2-3 minutes after the call ends for sync to complete
- Refresh the Inbox page
- Clear all filters and search terms
- Check Conversations > AI Conversations to see if the call was recorded
- Verify your phone number is routing to the AI receptionist in Connect > Phone Setup
- If the caller's number is unknown, it may appear as "Unknown" in the contact list
Frequently Asked Questions
Q: Why do some calls show in AI Conversations but not the Inbox?
A: Both should show the same calls. Check if filters are active in the Inbox that might hide certain conversations.
Q: What if the caller hung up immediately?
A: Very short calls (under a few seconds) may not create a conversation record if no meaningful interaction occurred.
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Last updated: February 1, 2025