TroubleshootingBeginner4 min read

Messages Missing from Inbox - How to Fix

Fix missing messages in Local Business Pro inbox when conversations don't appear or contact history is incomplete.

Quick Answer: Messages may appear missing due to filters, search criteria, or sync delays. Clear all filters, refresh the page, and scroll through the contact list to find conversations.

Common Causes

Active filters - Filter showing only starred or unread conversations
Search still active - Previous search limiting displayed contacts
Sync delay - Recent messages still processing
Different contact - Message may be under a different phone number or email
Browser cache - Outdated data being displayed

Step-by-Step Fix

Navigate to Conversations > Inbox
Clear any text in the search box
Reset the filter dropdown to show all conversations
Refresh the page using your browser
Scroll through the contact list - messages sort by most recent
If searching for a specific person, try their phone number instead of name
Check if the contact exists under a different name or number
Clear browser cache if issues persist

Frequently Asked Questions

Q: Why can't I find a conversation from yesterday?
A: The inbox sorts by most recent activity. If you haven't communicated with that contact recently, they may be further down the list. Use search to find them quickly.

Q: Do deleted conversations disappear?
A: Conversations are not typically deleted. If you can't find a contact, they may be under different contact information.

Tags:

inboxmessagesmissingtroubleshootingconversations

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