Contact Custom Fields Not Showing? Check These Settings
Troubleshoot missing custom fields on contacts in Local Business Pro by checking field configuration.
Quick Answer: If custom fields aren't appearing on contacts, verify they're configured in Settings > Records & Templates and attached to the Contact entity type.
The Problem
You created custom fields but they don't appear when viewing or editing contacts. The fields exist in settings but not on the contact detail page.
Step-by-Step Fix
- Navigate to Settings > Records & Templates
- Go to the Custom Fields tab
- Find the field that's not showing
- Check which entity type it's attached to
- Make sure it's attached to Contact (not Job, Invoice, etc.)
- If wrong, edit the field and change the entity type
- Verify the field is active (not disabled)
- Return to Contacts and check if the field appears
Common Causes
- Wrong entity type: Field is attached to Jobs instead of Contacts
- Field disabled: The field was turned off
- Looking in wrong place: Custom fields appear in their own section on contact detail
- Visibility settings: Field may be hidden from certain views
Frequently Asked Questions
Q: Can I attach one field to multiple entity types?
A: Create separate fields for each entity type where you need the data.
Q: Where do custom fields appear on the contact page?
A: Look for a 'Custom Fields' or 'Additional Info' section on the contact detail view.
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Last updated: February 1, 2025