Custom Field Data Not Appearing? Check Attachment Settings
Troubleshoot missing custom field data in Local Business Pro by verifying field configuration and entity attachment.
Quick Answer: If custom field data isn't showing, verify the field is attached to the correct entity (Contact, Job, etc.) and check that the field is active. Fields appear in dedicated sections on detail pages.
Step-by-Step Troubleshooting
- Navigate to Settings > Records & Templates
- Go to the Custom Fields tab
- Find your field in the list
- Check which entity it's attached to
- Verify it's attached to where you're looking (Contact, Job, etc.)
- Check that the field is Active
- Return to the entity and look in the Custom Fields section
Common Causes
- Wrong entity: Field attached to Jobs but looking on Contact
- Field disabled: The field was turned off
- Wrong section: Custom fields appear in their own section
- Not saved: Data wasn't saved after entry
Frequently Asked Questions
Q: Where do custom fields appear?
A: Look for a 'Custom Fields' or 'Additional Information' section on the detail page.
Q: Can I move a field to a different entity?
A: Edit the field and change its entity attachment. Existing data may not transfer.
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Last updated: February 1, 2025