How-To GuideIntermediate5 min read

Setting Up Review Branching for Google and Private Feedback

Configure review branching in Local Business Pro to route happy customers to Google and unhappy customers to private feedback.

Quick Answer: Configure branching logic to redirect high ratings (8-10) to Google Reviews while keeping low ratings (1-4) on a private feedback form, protecting your public reputation.

Why Use Branching

Branching logic ensures happy customers boost your public reputation on Google, while unhappy customers give you private feedback you can address directly before it becomes a public complaint.

Setting Up Branching

Navigate to Account > Reviews
Click Configure on the Review Experience Builder
Find the branching logic settings
Set high ratings (8-10) to redirect to Google Reviews
Set medium ratings (5-7) to ask for more feedback
Set low ratings (1-4) to redirect to a private feedback form
Save your configuration

Recommended Branching Setup

Ratings 8-10: Redirect to Google (or Yelp, Facebook)
Ratings 5-7: Ask follow-up question, then redirect to Google or keep private
Ratings 1-4: Private feedback form + notification to you

Frequently Asked Questions

Q: Is it ethical to only send happy customers to Google?
A: Yes, you're not preventing unhappy customers from leaving public reviews - they can still do so independently. You're simply making it easier for happy customers while giving yourself a chance to address concerns privately first.

Q: What happens when someone gives a low rating?
A: You receive a notification so you can follow up personally to address their concerns.

Tags:

reviewsbranchinggooglereputationfeedback

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