Customer Reviews Not Appearing - How to Fix
Fix issues when customer reviews don't appear in Local Business Pro after customers submit feedback.
Quick Answer: Reviews appear after customers complete the submission process. Check if the customer finished the review flow, verify your review URL is working, and allow a few minutes for sync.
Common Causes
- Incomplete submission - Customer started but didn't finish the review
- Redirect happened - Customer was redirected to Google/Yelp based on branching logic
- Sync delay - Review still processing
- Wrong URL - Customer used an old or incorrect review link
Step-by-Step Fix
- Navigate to Account > Reviews
- Scroll down to the reviews list
- Check if any new reviews are at the top (newest first)
- If expecting a specific review, wait 5-10 minutes and refresh
- Test your review URL by clicking it yourself
- Check your review experience branching - high ratings may redirect to Google
- Ask the customer if they completed the full review process
Frequently Asked Questions
Q: Do redirected reviews show in my list?
A: When customers are redirected to Google or Yelp, their review appears on those platforms, not in Local Business Pro. The initial rating before redirect may be captured.
Q: How long does it take for reviews to appear?
A: Reviews typically appear within minutes. If it's been over an hour, the customer may not have completed the submission.
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Last updated: February 1, 2025