TroubleshootingBeginner4 min read

Customer Cannot Receive Invoice Email - Delivery Troubleshooting

Fix invoice email delivery issues in Local Business Pro when customers report not receiving invoices in their inbox.

Quick Answer: Invoice emails may fail to reach customers due to spam filters, incorrect email addresses, or delivery issues. Verify the customer's email, check spam folders, and resend the invoice using the steps below.

Common Causes of Invoice Delivery Failures

Typo in email address - Customer email entered incorrectly
Spam filter - Invoice landed in customer's spam or junk folder
Full inbox - Customer's mailbox is at capacity
Corporate email filters - Business email systems blocking external mail
Invoice not actually sent - Still in draft status

Step-by-Step Solution

Navigate to Operations > Invoices
Find the invoice using search or filters
Click View to open the invoice details
Verify the customer's email address is correct
Check the invoice status - ensure it shows "Sent" not "Draft"
Ask the customer to check their spam/junk folder
If needed, click Resend to send the invoice again
Consider sending via SMS as an alternative delivery method

Frequently Asked Questions

Q: How do I know if my invoice was delivered?
A: Check the invoice status in the invoice detail view. A "Sent" status indicates the email was dispatched, though it doesn't guarantee inbox delivery.

Q: Can I send invoices via text message instead?
A: Yes, when sending an invoice you can choose to deliver via SMS, email, or both. SMS requires A2P registration to be complete.

Q: What if the email keeps bouncing?
A: Contact the customer to get an alternative email address, or use SMS delivery as a backup method.