TroubleshootingBeginner4 min read

Invoice Shows Wrong Amount - How to Fix Line Items

Fix incorrect invoice amounts in Local Business Pro by editing line items, adjusting quantities, or correcting pricing errors.

Quick Answer: Open the invoice, edit the line items to correct quantities or prices, verify tax calculations, and save. If already sent, you may need to void and create a new invoice.

Common Causes of Wrong Invoice Amounts

Quantity errors - Wrong number of items or hours entered
Pricing mistakes - Incorrect unit price used
Missing line items - Services not added to the invoice
Tax calculation - Tax applied incorrectly or missing
Discount issues - Discount not applied or applied twice

Step-by-Step Fix

Navigate to Operations > Invoices
Find and open the invoice with incorrect amount
If the invoice is still a Draft, click Edit
Review each line item for correct quantity and price
Add any missing line items or remove duplicates
Verify tax calculations are accurate
Check that discounts are applied correctly
Save the invoice and verify the new total
If already sent, consider voiding and creating a corrected invoice

Frequently Asked Questions

Q: Can I edit an invoice that's already been sent?
A: Sent invoices can be edited, but it's best practice to void the incorrect invoice and create a new one to maintain clear records.

Q: How do I fix an invoice the customer already paid?
A: Contact the customer about the discrepancy. You may need to issue a refund or credit, or collect additional payment depending on the error.