Local Business Pro
Local Business Pro
TroubleshootingBeginner4 min read

Logo Not Appearing on Documents? Upload Requirements

Fix missing logos on estimates and invoices by checking upload requirements and file format in Local Business Pro.

Quick Answer: Go to AI Logic > Business Details > Brand section and re-upload your logo. Use PNG or JPG format, ensure file size is under 5MB, and check that the upload completed successfully before saving.

The Problem

Your estimates or invoices are missing your business logo, showing a blank space or placeholder instead of your brand image.

Step-by-Step Fix

  1. Navigate to AI Logic > Business Details
  2. Scroll to the Brand section
  3. Check if a logo is currently uploaded (you should see a preview)
  4. If missing or broken, click the upload area
  5. Select a PNG or JPG file (under 5MB)
  6. Wait for the upload to complete (you'll see a preview)
  7. Click Save Changes
  8. Generate a new estimate or invoice to verify

Common Causes

  • Upload didn't complete: Page was closed before upload finished
  • Wrong file format: SVG, PDF, or other formats aren't supported
  • File too large: Images over 5MB may fail silently
  • Didn't save: Changes weren't saved after uploading
  • Browser cache: Old version cached - try hard refresh (Ctrl+Shift+R)

Logo Best Practices

  • Use PNG for logos with transparency
  • Use JPG for photos or complex images
  • Minimum recommended size: 200x200 pixels
  • Square or horizontal logos work best
  • Keep file size under 2MB for faster loading

Frequently Asked Questions

Q: Can I use an SVG logo?
A: Currently only PNG and JPG are supported. Convert your SVG to PNG for best results.

Q: My logo looks blurry on documents. How do I fix it?
A: Upload a higher resolution version (at least 400x400 pixels for crisp display).

Tags:

logodocumentsuploadestimatesinvoicestroubleshooting

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Last updated: February 1, 2025