How-To GuideBeginner5 min read

How to Define Your Service Area for AI Lead Qualification

Set up your service area in Local Business Pro so your AI can tell customers whether you serve their location.

Quick Answer: Go to AI Logic > Business Details > Service Area. Enter a description of where you provide services, including cities, neighborhoods, or radius from your location. Your AI uses this to qualify leads.

Why Service Area Matters

When customers call, your AI can tell them whether you serve their area. This qualifies leads automatically and sets proper expectations before booking appointments.

Step-by-Step Setup

Navigate to AI Logic > Business Details
Find the Service Area section
Enter a description of your coverage area
Be specific: list cities, neighborhoods, counties, or zip codes
Mention any areas you specifically don't serve
Select your Timezone from the dropdown
Click Save Changes

Example Service Area Descriptions

Radius-based: 'We serve customers within 25 miles of downtown Phoenix, including Scottsdale, Tempe, Mesa, Gilbert, and Chandler.'

County-based: 'We provide service throughout Maricopa County and the western portion of Pinal County.'

Specific areas: 'Our service area includes the following zip codes: 85001, 85002, 85003, 85004, 85006, 85007, 85008.'

With exclusions: 'We serve the entire Phoenix metro area except for Sun City and the far west valley.'

Frequently Asked Questions

Q: How does my AI use the service area?
A: When customers mention their location, your AI checks if it's in your service area and responds appropriately.

Q: Can I have different service areas for different services?
A: Currently service area is company-wide. Note service-specific coverage in your AI's business information or FAQs.

Q: What if a customer is outside my area?
A: Your AI will politely inform them and can still take their information if you might expand.