ConceptBeginner5 min read

Understanding Key Dashboard Metrics in Local Business Pro

Learn what each dashboard metric means in Local Business Pro including Total Conversations, Appointments Booked, Support Required, and Hot Leads.

Quick Answer: The dashboard shows four key metrics: Total Conversations (all AI interactions), Appointments Booked (scheduled appointments), Support Required (calls needing human follow-up), and Hot Leads (high-interest prospects).

Dashboard Metrics Explained

Total Conversations - Every interaction your AI receptionist has had (calls and chats)
Appointments Booked - Appointments successfully scheduled by your AI
Support Required - Conversations flagged for human follow-up (customer requested transfer, complex issue, etc.)
Hot Leads - High-interest potential customers identified by the AI

Interpreting the Percentages

Each metric card shows a percentage change from the previous period. Green indicates improvement, red indicates decline. For Support Required, lower is better (green when decreasing).

Using Metrics Effectively

Check Total Conversations to understand your call volume
Compare Appointments Booked to Total Conversations for conversion rate
Monitor Support Required to identify AI training opportunities
Follow up promptly on Hot Leads for best conversion
Click on any metric to see the underlying conversations

Frequently Asked Questions

Q: What's a good conversion rate for Appointments Booked?
A: This varies by industry, but 20-40% of conversations resulting in bookings is typical for well-configured AI receptionists.

Q: How can I reduce Support Required calls?
A: Review the conversations flagged as Support Required and add FAQs or business information to help your AI handle those situations.