Why Are Calls Being Marked as Spam Incorrectly?
Fix incorrectly flagged spam calls in Local Business Pro by reviewing and adjusting your spam settings.
Quick Answer: If legitimate calls are being marked as spam, go to the Spam Calls List (via the three-dot menu on Conversations), find the incorrectly flagged calls, and remove them from spam.
The Problem
Real customer calls are being flagged as spam and hidden from your main conversation list. This causes you to miss important inquiries.
Step-by-Step Fix
- Navigate to Conversations > List
- Click the three-dot menu in the header
- Select Spam Calls List
- Review the calls marked as spam
- For legitimate calls, click Remove from Spam
- The call returns to your main conversation list
- If patterns emerge, review your spam settings
Common Causes
- Caller ID issues: Some legitimate callers have caller ID that looks suspicious
- Short calls: Very brief calls might be flagged
- Repeated calls: Multiple calls from same number in short time
- AI misinterpretation: Unusual conversation patterns flagged incorrectly
Frequently Asked Questions
Q: Will removing from spam prevent future flags on that number?
A: The system learns from your corrections over time.
Q: How do I prevent important numbers from being flagged?
A: Regular customers who are in your contacts are less likely to be flagged.
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Last updated: February 1, 2025