TroubleshootingBeginner4 min read

Cannot Hear Call Recordings? Audio Playback Troubleshooting

Fix audio playback issues when trying to listen to AI call recordings in Local Business Pro.

Quick Answer: If call recordings won't play, check your browser's audio permissions, try a different browser, clear your cache, and ensure your device volume is up. Some browsers block autoplay audio.

The Problem

You click the play button on a call recording but hear nothing, or the audio won't start at all.

Step-by-Step Troubleshooting

Check your device volume is turned up
Check your browser tab isn't muted (look for speaker icon in tab)
Try clicking the play button again - some browsers require interaction
Check browser permissions - allow audio for localbusiness.pro
Try a different browser (Chrome, Firefox, Safari)
Clear browser cache and reload the page
Try on a different device to isolate the issue
If using headphones, verify they're connected properly

Common Causes

Browser blocking audio: Many browsers block autoplay - click to interact first
Muted tab: The browser tab may be muted
Device volume: System volume or browser-specific volume is low
Cache issue: Old cached data causing playback problems
VPN/Network: Some networks block audio streaming