Test Call Not Connecting? Browser and Microphone Fixes
Fix test call connection issues in Local Business Pro. Troubleshoot browser permissions, microphone access, and audio settings.
Quick Answer: If test calls aren't connecting, check that your browser has microphone permission, you're using a supported browser (Chrome, Firefox, Edge), and your microphone is working. Click the microphone icon in your browser's address bar to verify permissions.
What You'll Learn
This guide helps you troubleshoot test call connection issues so you can verify your AI receptionist is working correctly.
Step-by-Step Troubleshooting
- Check browser compatibility (Chrome, Firefox, or Edge recommended)
- Click the lock/info icon in your address bar
- Verify microphone permission is set to 'Allow'
- Test your microphone in system settings
- Try refreshing the page and attempting the call again
- If using headphones, verify they're selected as audio output
Common Causes
- Microphone blocked: Browser doesn't have permission to access microphone
- Unsupported browser: Using Safari or an outdated browser version
- Wrong audio device: Computer using wrong microphone or speaker
- VPN interference: Some VPNs can block voice connections
- Firewall blocking: Corporate firewalls may block voice traffic
Granting Microphone Permission
Chrome:
- Click the lock icon in the address bar
- Find 'Microphone' in the permissions list
- Change from 'Block' to 'Allow'
- Refresh the page
Firefox:
- Click the shield icon in the address bar
- Click 'Connection secure' or site settings
- Set Microphone to 'Allow'
- Refresh the page
Testing Your Microphone
Verify your microphone works outside of Local Business Pro:
- Windows: Settings > System > Sound > Test microphone
- Mac: System Preferences > Sound > Input tab
- Online test: Search 'online microphone test' to verify
Frequently Asked Questions
Q: Can I use Safari for test calls?
A: Safari support is limited. We recommend Chrome or Firefox for the best experience.
Q: My microphone works elsewhere but not here - why?
A: This is almost always a browser permission issue. Check that microphone is explicitly allowed for our site.
Q: Can I test without voice using chat instead?
A: Yes! Select 'Chat' instead of 'Voice Call' when testing your AI.
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Last updated: February 1, 2025