TroubleshootingBeginner5 min read

AI Giving Wrong Pricing? Fix Offering Configuration Issues

Troubleshoot and fix AI receptionist quoting incorrect prices. Step-by-step guide to verify and correct your offerings configuration.

Quick Answer: If your AI is quoting wrong prices, the issue is usually in your Offerings configuration. Go to AI Logic > Offerings, find the affected service, click View, and verify the pricing information is correct and the offering is Active.

What You'll Learn

This guide helps you identify and fix issues when your AI receptionist is giving customers incorrect pricing information during calls.

Step-by-Step Troubleshooting

Navigate to AI Logic > Offerings
Find the service with incorrect pricing using search or filters
Click View to open the offering details
Verify the Price field shows the correct amount
Check the Pricing Strategy (Fixed, Range, or Estimate-Based)
Ensure the offering Status is Active
Update any incorrect information and click Save
Test with a call to verify the AI now quotes correctly

Common Causes

Outdated pricing: The offering hasn't been updated after a price change
Wrong pricing strategy: Using Fixed when you meant Range, or vice versa
Multiple similar offerings: AI might be referencing a different offering with similar name
Deactivated offering: An old offering with wrong pricing might still be referenced
Missing offering: The service wasn't added to Offerings, so AI is guessing

Understanding Pricing Strategies

Your AI handles pricing differently based on the strategy you select:

Fixed Price: AI quotes the exact price you entered (e.g., 'Our AC tune-up is $99')
Price Range: AI quotes a range (e.g., 'Drain cleaning ranges from $149 to $299 depending on the situation')
Estimate-Based: AI explains a quote is needed (e.g., 'For kitchen remodels, we provide a custom estimate after an assessment')

How to Verify AI Is Using Correct Offering

Make a test call asking about the specific service
Note exactly how the AI describes the service and price
Compare to what's configured in your Offerings
If they don't match, check for duplicate or similarly-named offerings
Delete or deactivate any outdated duplicate offerings

Frequently Asked Questions

Q: Why is my AI quoting an old price I already updated?
A: Make sure you clicked Save after updating the offering. Also check if there are duplicate offerings with similar names.

Q: Can I have different prices for different customer types?
A: The same offering applies to all customers. However, you can mention promotions for new customers in your New Customer Script.

Q: What if I don't want my AI to discuss pricing at all?
A: Set the pricing strategy to 'Estimate-Based' and the AI will direct customers to get a custom quote.