How-To GuideBeginner5 min read

How to Test Voice Call Quality and AI Personality

Test how your AI sounds on calls including voice quality, tone, and personality. Ensure the voice matches your brand before going live.

Quick Answer: Test voice quality by clicking the help button, selecting 'Test Your AI Receptionist', and choosing 'Voice Call'. Listen for natural-sounding speech, appropriate tone, and correct personality traits. Adjust voice settings if needed.

What You'll Learn

This guide shows you how to evaluate your AI's voice quality and ensure it represents your brand appropriately.

What to Listen For

Natural speech: Does it sound like a real person?
Appropriate tone: Does it match your brand (professional, friendly, etc.)?
Clear pronunciation: Are words pronounced correctly?
Good pacing: Not too fast or too slow?
Consistent personality: Does it maintain character throughout?

Step-by-Step Voice Testing

Click the help button in the bottom-right corner
Select Test Your AI Receptionist
Choose Voice Call
Allow microphone access when prompted
Speak naturally as if you were a customer
Listen carefully to the AI responses
Note any issues with voice or personality

Voice Quality Checklist

[ ] Voice sounds natural, not robotic
[ ] Tone matches your brand personality
[ ] Business name pronounced correctly
[ ] Technical terms pronounced correctly
[ ] Speaking pace is comfortable
[ ] Responses feel conversational
[ ] Personality traits are evident

Adjusting Voice Quality

If voice quality isn't right, adjust settings in AI Logic > Receptionist:

Voice Stability: Lower for more expressive, higher for more consistent
Voice Similarity: Higher to sound more like the selected voice
Speaker Boost: Enable for richer sound
Voice selection: Try a different voice entirely

Frequently Asked Questions

Q: Why does the voice sound different on a real phone call?
A: Phone lines compress audio. Test calls use higher quality audio than actual phone calls.

Q: Can I hear what customers heard on past calls?
A: Yes, go to AI Conversations and play back call recordings.

Q: How often should I test voice quality?
A: Test whenever you change voice settings, and periodically to ensure quality remains good.

Tags:

voice-qualitypersonalitytestingtonebrand

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