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How-To GuideBeginner8 min read

Complete AI Testing Checklist Before Launch

Comprehensive checklist for testing every aspect of your AI receptionist before going live with real customers.

Quick Answer: Before launching, test: greeting, all services/pricing, appointment booking, new vs existing customer flows, FAQs, transfers, and edge cases. Use both chat and voice testing. Confirm all configuration is saved.

What You'll Learn

This comprehensive checklist ensures your AI receptionist is fully ready for real customer calls.

Basic Information Tests

  • [ ] AI greets appropriately
  • [ ] Business name pronounced correctly
  • [ ] Hours of operation accurate
  • [ ] Address/location correct
  • [ ] Service area described properly

Service and Pricing Tests

  • [ ] Each service is recognized by name
  • [ ] Pricing is quoted accurately for each service
  • [ ] Service descriptions are helpful
  • [ ] 'I don't know about that service' handled gracefully

Booking Flow Tests

  • [ ] 'I want to schedule an appointment' works
  • [ ] AI collects necessary information
  • [ ] Available times are offered correctly
  • [ ] Appointment confirmation is clear
  • [ ] Appointment appears in calendar

Customer Type Tests

  • [ ] New customer flow works correctly
  • [ ] Existing customer flow works correctly
  • [ ] Customer type detection question is natural
  • [ ] Each path leads to appropriate conversation

FAQ and Knowledge Tests

  • [ ] Common FAQs answered accurately
  • [ ] Business information is known
  • [ ] Unknown questions handled gracefully
  • [ ] No incorrect information provided

Voice and Personality Tests

  • [ ] Voice sounds natural, not robotic
  • [ ] Tone matches brand
  • [ ] Personality traits evident
  • [ ] Pronunciation is correct
  • [ ] Pacing is appropriate

Edge Case Tests

  • [ ] 'I want to speak to a person' handled appropriately
  • [ ] Angry/upset customer simulation handled calmly
  • [ ] Competitor questions handled per your rules
  • [ ] Unusual requests don't break the conversation

Final Verification

  • [ ] All configuration pages saved (no 'unsaved changes' warnings)
  • [ ] Phone number assigned and working
  • [ ] SMS registration complete (if using)
  • [ ] Forwarding groups set up (if using)
  • [ ] Test call to actual AI number works

Related Articles

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Last updated: February 1, 2025