Best Practices for Testing After Configuration Changes
How and what to test when you make changes to your AI configuration. Ensure changes work as expected without breaking other functionality.
Quick Answer: After any configuration change, save your changes, wait 30 seconds, then test the specific feature you changed. Also run a quick general test to ensure you didn't accidentally affect other functionality.
What You'll Learn
This guide explains what to test after making configuration changes to ensure your AI continues working correctly.
Testing Process
- Make your change - Update the configuration
- Save - Click Save and wait for confirmation
- Wait - Give 30 seconds for changes to propagate
- Test the change - Verify the specific feature works
- Spot-check related areas - Ensure nothing else broke
What to Test by Change Type
| What You Changed | What to Test |
|---|---|
| Offering price | Ask about that service's cost |
| Business hours | Ask 'What are your hours?' |
| FAQ answer | Ask that specific question |
| Conversation script | Run through that customer type flow |
| Personality traits | Listen for tone changes |
| Rules | Test scenarios the rule affects |
| Voice settings | Make a voice test call |
Quick Sanity Check
After any change, run through this quick check:
- 'Hi, I need some help' - Greeting works
- 'What services do you offer?' - Basic knowledge intact
- 'I want to schedule an appointment' - Booking flow works
Common Mistakes to Avoid
- Testing before saving: Changes don't take effect until saved
- Testing too quickly: Wait 30 seconds after saving
- Only testing the change: Changes can have unintended effects
- Forgetting to save: The 'unsaved changes' banner is easy to miss
Frequently Asked Questions
Q: Do I need to test after every small change?
A: Yes, even small changes can have unexpected effects. A quick test takes less time than fixing a problem later.
Q: Can changes affect areas I didn't touch?
A: Generally no, but rules and scripts can have broad effects. Always spot-check.
Q: What if my change breaks something?
A: Undo the change and save again. If you can't remember the original, contact support.
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Last updated: February 1, 2025