TroubleshootingIntermediate6 min read

A2P Registration Denied? How to Fix and Resubmit

Fix a denied A2P registration for SMS messaging. Understand common denial reasons and how to correct your submission for approval.

Quick Answer: If your A2P registration was denied, go to Connect > SMS Setup, read the failure reason carefully, click 'Edit & Resubmit', correct the issues (usually EIN, business name, or sample messages), and resubmit. You have limited resubmission attempts.

What You'll Learn

This guide explains why A2P registrations get denied and how to fix common issues for successful approval.

Common Denial Reasons and Fixes

1. EIN Not Found in IRS Database

Problem: The EIN you entered doesn't match IRS records.

Fix: Double-check your EIN on IRS documents. Ensure you're using the correct 9-digit number without dashes.

2. Business Name Doesn't Match

Problem: The business name doesn't match what's registered with the IRS.

Fix: Use your exact legal business name as it appears on your tax documents. Include LLC, Inc, etc. exactly as registered.

3. Sample Messages Don't Meet Guidelines

Problem: Your sample messages were flagged as potentially problematic.

Fix: Write clear, legitimate business messages. Include your business name. Avoid spam-like language, ALL CAPS, or excessive punctuation.

4. Invalid Business Address

Problem: The address couldn't be verified.

Fix: Use your registered business address that matches official records. Ensure formatting is correct.

How to Resubmit

Go to Connect > SMS Setup
Read the failure reason displayed on the page
Click Edit & Resubmit
Correct the specific field(s) mentioned in the denial
Double-check all information before submitting
Click Submit to resubmit your registration

Important: Limited Resubmission Attempts

You have a limited number of resubmission attempts. Make sure to:

Carefully verify all information before resubmitting
Look up your exact legal business name on IRS records
Confirm your EIN by checking tax documents
Write professional, clear sample messages

Frequently Asked Questions

Q: How many times can I resubmit?
A: You have a limited number of attempts. Contact support if you've exhausted them.

Q: How long until I hear back after resubmitting?
A: Review typically takes 1-7 business days.

Q: What if I keep getting denied?
A: Contact support for assistance. There may be specific issues with your business registration we can help resolve.

Tags:

a2pdeniedresubmitregistrationsms

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