Step-by-Step Guide: Completing A2P Verification for SMS
Complete the A2P registration process to enable SMS messaging. Detailed walkthrough of brand and campaign registration requirements.
Quick Answer: Complete A2P verification by going to Connect > SMS Setup, clicking 'Start Registration', entering your legal business name, EIN, business address, and sample messages. Submit and wait 1-7 business days for approval.
What You'll Learn
This guide walks you through the complete A2P registration process required to send SMS messages from your AI receptionist.
What You'll Need
- Your legal business name (exactly as registered with IRS)
- Your EIN (9-digit tax ID number)
- Your business address
- A contact email and phone number
- Examples of messages you'll send to customers
Step-by-Step Registration
- Navigate to Connect > SMS Setup
- Click Start Registration
- Enter your Legal Business Name exactly as it appears on IRS documents
- Enter your EIN (9 digits, no dashes)
- Enter your complete Business Address
- Provide Contact Information (email and phone)
- Write Sample Messages your AI will send (be specific and professional)
- Review all information for accuracy
- Click Submit
Writing Good Sample Messages
Sample messages help carriers understand your legitimate business use. Include 2-3 examples like:
- 'Hi [Name], this is [Business]. Your appointment is confirmed for tomorrow at 2 PM. Reply YES to confirm or call us to reschedule.'
- 'Thank you for choosing [Business]! We'd love your feedback. How was your experience today?'
- '[Business] reminder: Your scheduled service is in 24 hours. See you then!'
The Registration Timeline
- Brand Registration Submitted - Your business identity is verified
- Brand Approved - Business verification passed (1-3 days)
- Campaign Registration Submitted - Your message use case is reviewed
- Campaign Approved - Full approval, SMS enabled (1-4 additional days)
After Approval
Once approved, your AI can send and receive SMS messages. You'll see 'Registered' status on your SMS Setup page. Test by having your AI send a message to your phone.
Frequently Asked Questions
Q: Can I skip A2P registration?
A: No, A2P registration is required by all mobile carriers for business texting.
Q: What if my business is brand new?
A: Your EIN must be registered with the IRS. Very new businesses may need to wait for IRS records to update.
Q: Do I need to register for each phone number?
A: No, one A2P registration covers your account.
Related Articles
Bizzy Can Do This For You
Instead of doing this manually, just tell Bizzy:
"Help me complete A2P registration"Or navigate to: Connect > SMS Setup
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Last updated: February 1, 2025