Understanding the Conversation Detail Drawer
Use the conversation detail drawer in Local Business Pro inbox to view call recordings, transcripts, and AI summaries.
Quick Answer: Click on any conversation bubble (call, text, or chat) in the timeline to open the detail drawer. View full transcripts, listen to recordings, and see AI-extracted data.
What the Detail Drawer Shows
- Call recordings - Listen to the full call audio
- Transcripts - Read the conversation text
- AI summary - Quick overview of what was discussed
- Extracted variables - Data the AI collected (name, service requested, etc.)
- Duration and timestamp - When and how long the interaction lasted
Opening the Detail Drawer
- Navigate to Conversations > Inbox
- Select a contact to view their conversation timeline
- Click on any message bubble or call entry
- The detail drawer slides open from the right
- Review the full details of that interaction
- Click X or outside the drawer to close it
Frequently Asked Questions
Q: Why don't some conversations have transcripts?
A: SMS and chat messages show directly in the timeline. Transcripts are generated for phone calls handled by your AI.
Q: Can I download call recordings?
A: Recording download options depend on your plan. Check the detail drawer for download links when available.
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Last updated: February 1, 2025