How to Star and Manage Favorite Contacts in Inbox
Star important contacts in Local Business Pro inbox for quick access to VIP customers and frequent communicators.
Quick Answer: Hover over any contact in the inbox list and click the star icon to mark them as a favorite. Use the Starred filter to quickly view all your important contacts.
Why Use Stars
- Quick access to VIP customers
- Mark contacts awaiting follow-up
- Identify key accounts at a glance
- Organize priority contacts
Starring a Contact
- Navigate to Conversations > Inbox
- Find the contact in the list
- Hover over their name
- Click the star icon that appears
- The star fills in to indicate they're starred
- Click again to unstar
Viewing Starred Contacts
- Click the filter dropdown in the inbox
- Select Starred
- Only your starred contacts appear
- Select All to return to the full list
Frequently Asked Questions
Q: Can other team members see my starred contacts?
A: Stars may be personal to your account or shared with the team depending on your settings. Check with your account owner for your specific configuration.
Q: Is there a limit to how many contacts I can star?
A: No, you can star as many contacts as you'd like.
Tags:
Was this article helpful?
Related Articles
Messages Missing from Inbox - How to Fix
Fix missing messages in Local Business Pro inbox when conversations don't appear or contact history is incomplete.
How to Use the Unified Inbox for All Customer Conversations
Manage all customer conversations in one place with Local Business Pro's unified inbox, combining calls, texts, and chats.
Inbox Not Showing Recent Calls? Check These Settings
Fix inbox issues when recent calls don't appear in Local Business Pro conversation history.
Last updated: February 1, 2025