ConceptBeginner4 min read

How Timezone Settings Affect Scheduling and AI Responses

Understand how timezone configuration in Local Business Pro affects appointment scheduling and AI-quoted times.

Quick Answer: Your timezone setting (in AI Logic > Business Details) determines how appointment times are displayed and scheduled. Set it to your business's primary operating timezone for accurate scheduling.

Why Timezone Matters

When your AI books an appointment for '2 PM', that time needs to be in the right timezone. Incorrect timezone settings lead to scheduling confusion and missed appointments.

What Timezone Affects

Appointment times: All bookings use your configured timezone
Calendar display: Times shown match your business timezone
AI conversations: 'We have openings at 2 PM' means 2 PM in your timezone
Business hours: Open/close times are in your timezone
Notifications: Reminders sent at times relative to your timezone

How to Configure Timezone

Navigate to AI Logic > Business Details
Find the Timezone dropdown in the Service Area section
Select your business's timezone
Click Save Changes

Timezone Options

Common US timezone options:

Eastern Time (ET) - New York, Florida, Georgia
Central Time (CT) - Chicago, Texas, Illinois
Mountain Time (MT) - Denver, Arizona (note: AZ doesn't observe DST)
Pacific Time (PT) - Los Angeles, Seattle, California

Frequently Asked Questions

Q: I serve customers in multiple timezones. Which should I choose?
A: Choose your business's primary operating location. Customers in other zones will see times relative to your business.

Q: What about Daylight Saving Time?
A: DST is handled automatically for most timezones. Arizona (Mountain - No DST) is available as a separate option.

Tags:

timezoneschedulingappointmentsconfigurationtime

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