Calendar Events Disappearing? Check Sync Settings
Troubleshoot missing calendar events in Local Business Pro by checking sync and filter settings.
Quick Answer: If events are disappearing, check your team member filter (you may be viewing only one person's calendar), verify Google Calendar sync is working, and ensure events weren't deleted from a synced calendar.
The Problem
Appointments you created are no longer visible on the calendar. They seem to have vanished.
Step-by-Step Troubleshooting
- Check the team member filter - select 'All' to see everyone's appointments
- Check the date range - you may be viewing a different day/week
- Verify Google Calendar sync is connected and working
- Check if the event was deleted in Google Calendar (syncs back)
- Search for the customer name in the system
- Check completed jobs - the appointment may have been marked complete
Common Causes
- Filter applied: Team member filter hiding the event
- Deleted in Google: Event deleted from synced Google Calendar
- Wrong date: Viewing a different day than expected
- Marked complete: Job completed and event archived
Frequently Asked Questions
Q: If I delete in Google Calendar, does it delete in Local Business Pro?
A: If sync is enabled, yes - deletions sync both ways. Be careful when deleting from either platform.
Q: How do I prevent accidental deletions?
A: Consider limiting who has permission to delete appointments.
Tags:
Was this article helpful?
Related Articles
Google Calendar Not Syncing - How to Fix
Troubleshoot Google Calendar sync issues in Local Business Pro by checking connection and permissions.
How to Connect and Sync Google Calendar
Set up two-way sync between Local Business Pro and Google Calendar so appointments appear in both places.
Appointments Showing Wrong Time? Timezone Troubleshooting
Fix appointment time display issues in Local Business Pro by checking timezone settings.
Last updated: February 1, 2025