TroubleshootingBeginner4 min read

Appointment Duration Wrong? Check Offering Duration Settings

Fix incorrect appointment lengths by updating the duration setting in your offering configuration in Local Business Pro.

Quick Answer: Appointment duration comes from your Offering settings. Go to AI Logic > Offerings, find the service, and update the Duration field to the correct length.

The Problem

When your AI books appointments, it uses the wrong duration - either too short (causing scheduling conflicts) or too long (wasting calendar space). This is always an offering configuration issue.

Step-by-Step Fix

Navigate to AI Logic > Offerings
Find the offering with incorrect duration
Click View to open the offering details
Locate the Duration field
Update to the correct time (in minutes or hours)
Click Save to apply changes
New appointments will now use the correct duration

Common Causes

Default duration: New offerings may have a default duration that doesn't match your service
Service changed: A service that used to take 1 hour now takes 2 hours
Wrong offering selected: Customer discussed one service but AI booked for a different one
Travel time not included: Consider adding buffer time for field service appointments

Frequently Asked Questions

Q: Will changing duration affect existing appointments?
A: No, only new appointments use the updated duration. Existing appointments keep their original times.

Q: Can I set different durations for the same service?
A: Create separate offerings (e.g., 'Quick AC Check - 30 min' vs 'Full AC Tune-Up - 90 min').

Tags:

durationappointmentsofferingsschedulingcalendar

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