TroubleshootingBeginner4 min read

AI Giving Wrong Business Hours? Check Business Details Settings

Fix incorrect business hours being quoted by your AI receptionist by updating your Business Details in Local Business Pro.

Quick Answer: Your AI gets business hours from AI Logic > Business Details. Navigate there and update the Business Hours section for each day of the week to fix incorrect information.

Why Your AI Has Wrong Hours

Your AI receptionist reads business hours directly from your Business Details settings. If it's quoting incorrect times, those settings need to be updated.

Step-by-Step Fix

Navigate to AI Logic > Business Details
Scroll to the Business Hours section
Review the hours set for each day
Update opening times using the dropdown
Update closing times using the dropdown
Mark days as 'Closed' if you don't operate
Select 'Open 24 Hours' for around-the-clock availability
Click Save Changes at the top of the page
Test your AI to confirm it now states correct hours

Common Causes

Hours never set: Default or blank hours from initial setup
Seasonal change: Summer/winter hours weren't updated
Holiday hours: Temporary changes weren't reverted
Expansion: Extended hours but settings weren't updated

Frequently Asked Questions

Q: Can I set different hours for different services?
A: Business hours are company-wide. For service-specific availability, use calendar availability settings.

Q: How do I handle holiday hours?
A: Temporarily update Business Hours for holidays, then revert after. Consider adding a note in your AI's FAQs about holiday schedules.